At Barbiesnacks.com, we want to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your product, we are here to assist you with our easy and transparent refund process. Please take a moment to review our refund policy below.
Types of Refunds:
We offer two types of refunds:
Eligible Products:
Products eligible for refund are those with manufacturing defects, shipping damage, or that do not match the descriptions provided on our website. Refund requests will not be accepted for custom products or products on final sale.
Request Process:
To request a refund, follow these steps:
– Contact our customer service team within 30 days of delivery at [email protected].
– Provide the order number, product details, and a clear description of the issue.
– In some cases, we may request photos of the product to assess the problem.
Inspection and Approval:
In certain cases, we may require an inspection of the returned product before approving the refund. This helps us verify the nature of the problem and ensure a fair process for both parties.
Refund Timeframe:
Once the refund request is approved, we will refund you within 7 to 10 business days. The exact time may vary depending on the payment method and banking policies.
Refund Method:
The refund will be processed using the same payment method used in the original purchase. If the original payment method is not viable, we will work with you to find a suitable solution.
Exceptions:
This refund policy does not cover custom products or products on final sale. It also does not cover damages caused by misuse of the product.
If you have any questions or concerns about our refund policy, feel free to contact our customer service team at [email protected].
